RETURN & REFUND POLICY
1. General Policy Overview
We are committed to ensuring that every customer receives products in the expected condition. To maintain consistency, all return and refund requests must follow the procedures outlined below. This policy applies only to purchases made directly through our official sales platform.
2. Eligibility for Returns
A return may be requested if the product:
Arrives damaged due to shipping or handling,
Contains incorrect items compared to the order confirmation, or
Shows manufacturing defects unrelated to use or storage.
Returns are not accepted for items that have been opened, used, tampered with, or removed from their original packaging, except when the issue involves a clear manufacturing or fulfillment error.
3. Timeframe for Return Requests
Customers must submit a return request within 7–14 days of receiving the product, depending on regional regulations and order terms. Requests submitted after this period may not qualify for return processing.
4. Return Request Procedure
To initiate a return, customers must provide:
Order number,
Full name and contact information,
A description of the issue,
Photographs of the item and packaging (when applicable).
Once the request is reviewed, instructions for returning the product will be provided. Unauthorized returns or returns sent without approval cannot be processed.
5. Condition of Returned Items
Returned products must be:
In their original, unopened packaging,
Free from signs of use or damage caused after delivery,
Complete with all labels, components, and safety seals intact.
Items that fail to meet these conditions may be denied a refund.
6. Refund Processing
Refunds are issued only after the returned item is inspected and approved by our quality-assurance team.
Approved refunds are processed to the original payment method within 5–10 business days, although processing times may vary depending on the customer’s financial institution.
Shipping fees, including return shipping costs, are non-refundable, unless the return is due to a fulfillment or manufacturing error.
7. Exchanges
Exchanges are offered only when:
The product received does not match the order, or
A verified manufacturing defect is identified.
Exchange items are shipped once the original product has been received and approved for replacement.
8. Non-Returnable Items
For safety, hygiene, and regulatory reasons, certain product categories are strictly non-returnable. This includes items that have been opened, partially used, or altered after delivery.
9. Order Cancellations
Order cancellations may be requested before the order is processed or shipped. Once a product has entered the fulfillment stage, cancellations may no longer be available.
10. Policy Modifications
We reserve the right to update or modify this Return & Refund Policy at any time to remain compliant with changing regulations and operational requirements. All updates will be posted on the official website.